Getting into the VenueQueen Elizabeth Hall can be accessed step-free from Southbank Centre Square, via the Royal Festival Hall JCB lift. Take the lift to Level 2, and enter via Riverside Terrace.
All floors of the Southbank Centre are accessible via lifts in the main Foyer, with a lowered counter and level access available at the Box Office.
Customer AssistanceThose who may have difficulty queuing or need extra time to take their seats can use priority entry for performances. It is advisable that anybody in need of assistance or priority entry arrives at the venue at least 15 minutes before the doors open, and make themselves known to a member of staff.
Wheelchairs are available for visitors, subject to availability, at the Artists’ Entrance. For any other help or questions, visitors can visit the Welcome Desk on Level 2, where a member of the team or the Duty Manager can assist.
How to BookFor those who need special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements.
The Southbank Centre has a free Access Scheme with concession prices and companion tickets available for members.
For further information and accessibility booking, please email: firstname.lastname@example.org
The Front Stalls can be accessed step-free via the Royal Festival Hall Foyer's JCB lift, and once inside the auditorium, there are between one and two shallow steps up to each row in the section.
Six wheelchair spaces and companion seats are located across row A, and can be accessed through the Artists' Entrance on the Queen Elizabeth Hall slip road.
An accessible toilet is located in the foyer, with a further Changing Places toilet on Level 1 Royal Festival Hall. The Changing Places toilet can be accessed using the JCB lift, with a key available from the Welcome Hub on Level 2, Royal Festival Hall.
The Rear Stalls can be accessed via the JCB lift up to Level 2, although the steps between rows are slightly steeper here than the Front Stalls. The back rows are therefore not recommended for patrons with limited mobility.
There are six wheelchair spaces in the side blocks of row AA, with companion seats available. Visitors can access all wheelchair spaces through the Artists' Entrance on the Queen Elizabeth Hall slip road.
Toilet facilities for the Rear Stalls are in line with those for the Front Stalls.