Getting into the VenueThere is level access into the Shaftesbury Theatre main entrance, which is situated on Shaftesbury Avenue. An alternative entrance at the side of the theatre leads directly to accessible seating in the Royal Circle as well as the bar. The foyer can be accessed through double doors. A drop-off point is located outside the theatre.
All sections of the theatre must be accessed by stairs as there is no customer lift available.
Customer AssistanceStaff are on hand to assist with navigation throughout the theatre. Doors are constantly manned and patrons who wish to use the alternative entrance should notify a member of staff who will assist them. An at-seat service is available for patrons who are unable to access the bars.
Transfers are available to Box E and Row A of the Royal Circle and it is recommended that those wishing to transfer bring a companion. Front of House staff are able to store wheelchairs for the duration of the performance. The theatre has a wheelchair available for loan.
How to BookFor those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Access patrons and their companions are eligible to significant discounts with access rates.
For further information and accessibility booking, please call: 020 7379 5399 or email: firstname.lastname@example.org
The Stalls can be accessed via 30 steps from the theatre foyer.
Extra legroom can be found in Row M of the Stalls.
The Royal Circle can be accessed step-free via the main entrance and the alternative entrance. This section is suitable for those with limited mobility. Please note that once inside the auditorium, there are steps to reach the rows.
There are wheelchair spaces in Box F, which can be accessed via a short ramp inside the Royal Circle. Transfers are available to Box B, which has 2 shallow steps to reach it and Row A, seats 4-5 and 32-33. Companions are able to sit adjacent to these seats. Staff are able to store wheelchairs for the duration of the performance.
The Grand Circle can be accessed via 60 steps up from the theatre foyer. This section is steep and narrow and is not recommended for those with limited mobility.