Elgin Theatre
accessibility

Getting into the Venue

The Elgin and Winter Garden Theatre Centre is situated on Yonge Street and is step-free from street level to the main lobby, via large, wooden double doors.

Once inside the Elgin Theatre, there are ramps and elevators to ensure step-free access to the auditorium’s Orchestra, where wheelchair and assisted seating is available.

All other areas of the theatre, including the Mezzanine and Balcony, must be reached by stairs. All steps are highlighted, with handrails in place.

Customer Assistance

Staff are available for patrons who require assistance. Those who wish to transfer into assisted seating or wheelchair seats are advised to bring a companion, however staff are also trained to assist patrons. A limited number of transfer seats are available and are of a standard width, with removable arms.

A range of lounges and lobbies are available to hire, including the Elgin Lounge, Palladian Lounge, Davies Takacs Lobby, Terrace Lounge and Lounges 4, 5 and 6. Capacities vary across the options.

The Elgin Theatre is able to store items in coat check on the lower level, for a cost of $2.50.

How to Book

For those who wish to book wheelchair and assisted seating, it is important to book in advance to guarantee availability and notify the theatre of any special requirements.

For further information, ticket bookings and assistance, call the Box Office on 416 314 2872 or email Stage Door: ewg@heritagetrust.on.ca

Section Accessibility

Orchestra

The Orchestra can be accessed step-free from street level and from the main lobby, via a selection of ramps and elevators. Once inside the auditorium, there are no steps to reach wheelchair and assisted seating in Row C.

Row C accommodates 6 wheelchair or assisted seating spaces, with room for companions in adjoining seats.

Mezzanine

The Mezzanine must be accessed via steps up from the main lobby. Once inside the auditorium, there are 3 steps between each row. All steps are highlighted, with handrails in place.

This section is not recommended for those with limited mobility and is inaccessible for wheelchair patrons.

Balcony

The Balcony must be accessed via steps up from the main lobby. Once inside the auditorium, there are 3 steep steps to reach each row. All steps are highlighted, with handrails in place.

This section is not recommended for those with limited mobility and is inaccessible for wheelchair patrons.