Getting into the VenueBristol Hippodrome is situated on St Augustine’s Parade, with one step up to the main entrance or a ramp to the Piano Bar entrance. There is step-free, level access to the Box Office. Doors are attended at all times for those who need assistance. An alternative Access Entrance is located on Denmark Street, which gives level access to the Stalls, with a drop-off point directly outside.
There are steps to all sections of the theatre, unless using the alternative Access Entrance, which is suitable for wheelchair users and access patrons. There are 11 steps to the foyer from the main entrance.
Customer AssistanceAccess patrons with limited mobility and wheelchair users are strongly advised to book seats in the Stalls. Those who wish to transfer into fixed seating are advised to bring a companion and notify the theatre when booking. Wheelchair users can book individual positions in Row M of the Stalls, which provide a space for the wheelchair and a fixed seat for the companion.
An at-seat service is available for access patrons, who will be attended to by the dedicated Access attendant. Staff are on hand to assist with navigation throughout the theatre.
How to BookFor those who require assistance or wish to book wheelchair or transfer spaces, it is important to book in advance to guarantee availability and notify the theatre of any special requirements. Discounted tickets are available for access patrons and a companion who are limited to the Stalls, with price depending on the show booking.
For further information, ticket bookings and assistance, please call the dedicated access line: 0800 912 6971 or email: firstname.lastname@example.org
There is level access to the Stalls from the alternative entrance, located on Denmark Street, which leads to four fixed wheelchair positions in Row M. Alternatively, the Stalls can be reached via 11 steps from the main entrance.
Those who wish to transfer can do so into the two end seats of rows F-L and P-W. Boxes G and H are also suitable for access patrons in wheelchairs or with limited mobility.
Legroom is good throughout the Stalls, with extra comfort available in aisle seats and Row P.
There are 52 steps up to the Grand Circle from the main entrance and 23 steps up to the front of the Grand Circle via an alternative entrance. Handrails are in place, although this section is not recommended for patrons with limited mobility.
Extra legroom can best be found in aisle seats.
The Upper Circle is accessible up 78 steps, via the Grand Circle Bar. All steps have handrails, but this section is not suitable for those with limited mobility.
Please note that legroom could be limited in parts of the Upper Circle.