SeatPlan Rewards

Frequently asked questions

How many points can I earn?
For every photo submitted, you can earn 50 rewards points for a seat view photo and 20 points for a photo of your ticket. Photos submitted that are eligible for double points earn 100 rewards points.
What photos qualify for double points?
Double rewards points are available for all productions and venues with less than 200 photos submitted. Productions must be currently open in order to be eligible. Double points are not available for closed shows.
How long will it take for my Rewards balance to increase?
Your Rewards balance will increase every time you add a photo to the site and after it has been approved by our editors. This shouldn't take more than two working days.
How do I redeem my Encore voucher?
1. Once you’ve logged in to your SeatPlan account and you have enough points, click the ‘Redeem Now’ button to claim the reward. Your digital Encore voucher will be sent to your registered email address within two working days of claiming.
2. When you have your voucher visit book.seatplan.com to choose a show.
3. Checkout and when choosing your payment option, click 'Do you have a promo code?'. Enter your voucher code where prompted.
4. Credit card details are required for all purchases but will only be charged if booking total exceeds the value of your voucher. Vouchers with balance remaining can be redeemed against future purchases.
5. You cannot redeem multiple vouchers online. Please see our FAQ for more information.
6. T&Cs: Subject to availability. Vouchers are non-transferable. No cash alternative is available.
Can I redeem multiple Encore Vouchers on a single purchase?
You cannot redeem multiple Encore Vouchers on a single purchase online. If you wish to do so, please email seatplan@encore.co.uk with the show you wish to book, preferred dates & seats, along with your voucher numbers, your name and the email address you received the vouchers on for verification purposes. Encore's friendly staff will aim to confirm your selection if available or offer you alternative options if necessary.
How do I redeem my Theatre Token reward?
1. Once you’ve logged in to your SeatPlan account and you have enough points, click the ‘Redeem Now’ button to claim the reward. Your digital Theatre Token will be sent to your registered email address within two working days of claiming.
2. When you receive your Theatre Token, follow these instructions to redeem.
3. Theatre Tokens are subject to the Society of London Theatre's Terms & Conditions.
4. If you have problems redeeming your Theatre Tokens please email help@seatplan.com.
Can I redeem multiple Theatre Token codes on a single purchase?
Yes, you can use Theatre Tokens in conjunction with each other as part or full payment.
Where can I use my Theatre Tokens?
Theatre Tokens can be redeemed online, over the phone or in person at the box office at over 260 venues nationwide.
How do I redeem my Telecharge Gift Card reward?
1. Once you’ve logged in to your SeatPlan account and you have enough points, click the ‘Redeem Now’ button to claim the reward. Your Telecharge Gift Card will be sent to your registered email address within two working days of claiming.
2. You can use all or part of the balance on your Gift Card to pay, or part-pay for theatre tickets.
3. Once you have received your Gift Card, follow these instructions to redeem.
4. Telecharge Gift Cards are subject to Telecharge’s Terms & Conditions.
5. If you have problems redeeming your Gift Card please email help@seatplan.com.