Careers - Operations Manager

Operations Manager

About SeatPlan

SeatPlan are a fast-growing, engaging and fun theatre ticket company established in 2011 to help customers find the best seats for shows across the UK. We are a team of six art lovers and technologists and we are looking to hire a dynamic and organised Operations Manager to support the Director with all office administration, recruitment, people management and general operations for the business. This is a unique opportunity to join an expanding team in a pivotal role. Working closely alongside the Director you will represent the views, action plans and goals of the business by co-ordinating the office and the development of the team. We are looking for someone who has excellent interpersonal skills, can work under pressure and has a friendly nature.

The Role

The Operations Manager is a crucial and versatile role. You will work effectively to co-ordinate, execute & control the administration aspect of the business. These aspects are defined in the following functions; office management, recruitment and team support. The responsibility of the Operations Manager is to support the day to day operations of the business and the supervision of the team.

Here are some of the roles responsibilities to get you excited:

  • Managing the team performance and ensure they’re fulfilling their job description duties.
  • Build strong relationships with all team members and help support and develop their strengths.
  • Assist with the recruitment and continual training of the team.
  • Handling all compliance for the business including insurances, HR, accounting requirements etc.
  • There is scope for autonomy within this role along with support for professional development.

    To give you a full picture of the role, here are the responsibilities that will fall under your main focus areas:


  • Contributing to the overall development of SeatPlan by providing an outstanding level of office management and team support.
  • Daily management of the office and all business administration.
  • Being the point of contact internally for all supplier issues and queries and managing all contractor liaison.
  • Assisting with sales reporting, supplier relationships, supplier error checking and chasing.

  • Working closely with the Director to manage all recruitment for the company.
  • Creating and maintaining job descriptions.
  • Posting of all job adverts to external job boards, company website and social media.
  • Negotiating the best deals on job boards and troubleshooting any issues.
  • Liaising with specialist recruitment agencies to source candidates.
  • Updating company LinkedIn page to attract candidates.
  • Conducting phone screenings and carrying out face-to-face interviews.
  • Making employment offers and drawing up employment contracts alongside the Director.

  • Managing the full employee life cycle including on-boarding, inductions, team development, retention and exiting.
  • Working closely with the Director on team strategy and development.
  • Managing staff performance and delivering feedback.
  • Creating and leading appraisals with the team.
  • Providing continuous support to the team and organising coaching/training courses.
  • Managing staff attendance and personnel records.
  • Setting employee targets and bonus objectives.
  • Managing flexible working, pension setup and payroll.
  • Helping to create a positive company culture by organising team events, team building activities and generally proactively developing the company culture.

  • You may be required to assist with the coordination of customer service.
  • As we are in growth mode, from time to time you may be required to carry out tasks that fall outside of your positions remit.
  • From time to time you may be asked to carry out some additional projects that will be relevant to the role and necessary for your ongoing development.
  • Within reason, you may be required to work outside of your standard contracted hours to meet the needs of the business.
  • As part of your ongoing development, you may be required to undertake training in order to meet the requirements of your role.
  • Your Background

    You’ll have at least 3+ years’ experience within an operations or HR role, including managing other team members, and have a keen interest in people and business. In addition you must also have the following:

    Essential Skills

  • Passion for building relationships with people and desire to provide support.
  • Familiar with recruitment and the full employee lifecycle.
  • Clear and confident communication skills, excellent standard of professional written English.
  • Great organisational skills and experience in meeting deadlines.
  • Comfortable with holding people to account and providing feedback to team members.
  • Confident to stand up in front of the team and present / train.
  • A self-starter with ambition to succeed.
  • Likes to have fun!
  • Desirable Skills

  • Co-ordinated a small office of 5-10 people.
  • An interest in business and professional development.
  • A passion for the arts and theatre.
  • Salary and Terms

  • Full-time permanent role of 5 eight hour days per week (40 work hours per week)
  • Up to £35k depending on experience
  • 10% performance bonus
  • Free theatre tickets
  • 28 days annual leave (incl. all bank holidays).

  • To apply for this role, please see advertisement on