Search below for answers to commonly asked questions from SeatPlan customers.
Index:
Cancellations/Refunds
How do I cancel or rearrange my booking?
What if a show or event is cancelled?
What are the booking terms and conditions?
Booking Tickets
Is SeatPlan a secure site?
SeatPlan is a registered member of the Society of Ticket Agents and Retailers (STAR).
You can verify our STAR membership here
What do I do if I have not received my booking confirmation?
What do I do if I have lost my tickets?
What do I do if my tickets have not arrived?
Here are the quick links to get in touch with suppliers about missing tickets:
Encore Tickets - emailseatplan@encoretickets.co.uk
London Theatre Direct - complete the form at https://www.londontheatredirect.com/email-us
North American Tickets - email support@tixculture.com
If your booking does not appear in your My Tickets page, it usually means the booking was made with a different email address or there was a mistake when inputting the address. If you cannot find your booking under My Tickets, email help@seatplan.com with your full booking details and our team will investigate for you.
If your performance is within 24 hours, you can also check with the theatre box office directly. They may have a record of your booking if you can provide proof of booking and identification. The ticketing supplier will be in touch as soon as possible advise that getting in touch 48 hours or more before your performance date is best.
Are group discounts or concessions available?
Do you accept Theatre Tokens or gift vouchers?
How do I make an access booking?
Are discounts available for access patrons?
What is the difference between face value and selling price?
Can babes-in-arms/children be admitted into the venue?
Are group discounts or concessions available?
Details of age restrictions and recommendations are listed on each show. It is recommended that anybody under the age of 16 sits next to an accompanying adult, as certain venues do not allowed patrons under 16 to sit by themselves.
Can I buy tickets from overseas?
What if certain performers do not appear in the performance I see?
Do you charge booking fees?
For more information about our ticket agents, see our Terms and Conditions here.
My Account
How do I manage email preferences?
How do I delete my account?
How can I update my account details?
Adding Reviews & Photos
Why was my seat view photo rejected?
- The stage was too out-of-focus
- Too much of the stage was obscured by your program/Playbill
- Members of the cast were visible (Note: photos that show the cast will be accepted for productions that allow photography of the performers)
- The photo did not show the view of the stage from your seat (ie. it was a selfie or was looking elsewhere in the auditorium)
- The photo is smaller than 600 pixels wide x 400 pixels high
Can I add a seat view photo from my friend's seat?
How long does it take for my reviews/photos to be approved?
How do I edit my review/photo?
How do I report a fake or duplicate photo or review?
Are the seating plans provided on SeatPlan completely accurate?
Rewards
For all queries related to Rewards, please visit our Rewards page here.
Locations
What cities SeatPlan cover?
UK
Aylesbury
Birmingham
Brighton
Bristol
Edinburgh
Glasgow
Liverpool
London
Manchester
Milton Keynes
Oxford
Richmond
Stoke-on-Trent
Sunderland
Torquay
Wimbledon
Woking
York
United States
New York
Work with us
How can I talk to SeatPlan about partnering with my website or social group?
How can I suggest a venue or city to add to SeatPlan?
Anything else?
If your question hasn’t been answered or you have any other queries, our theatre experts are always happy to help. Get in touch: help@seatplan.com.