- In the biggest ever study of it's kind, analysing over 110,000 responses SeatPlan reveals the secrets to getting great theatre seats while spending less.
- Truth of theatre seating is revealed - discover what the theatres don't tell you.
- Theatres are squeezing legroom in order to maximise seats in venues - despite ticket prices increasing to astronomical levels.
- Savvy theatre-goers have worked out a range of ways to avoid being ripped off, while others bear the cost.
- Spending more only helps to a limit - people report similar experiences between mid-level and ultra-premium prices.
- Theatres vary hugely in seat quality - yet prices are generally dictated by the desirability of the show.
- Top price tickets now hit face values of £250, while theatres even sell seats classed as restricted view at prices up to £170.
- Her Majesty's Theatre is rated the worst for views despite being home to the popular and expensive Phantom of the Opera
- St Martin's Theatre is rated the worst overall, despite being home to the longest running production The Mousetrap.
- The modern Gillian Lynne Theatre is voted best overall theatre for seating.
- When do people think theatres will re-open?
- Are theatregoers demanding refunds?
- What safety measures will make audiences happy to return?
- Has demand for theatre online changed?
- How much has interest in theatre tickets dropped?
- Can streamed theatre make up for lost ticket sales?
- Will people return when venues re-open?
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Since theatres in London and across the UK closed on the 16th March 2020, the future of the industry has been incredibly uncertain.
SeatPlan surveyed 1,957 regular theatregoers to get a better understanding of how their relationship with theatre has changed, what performances post-lockdown could be like and if it seems feasible that theatres can survive through alternative means.
Please note: This study is intended to gauge the opinions and actions of regular theatregoers and is not intended as advice or endorsement of these.
Audiences believe theatre could return in September
The theatre industry has been giving very mixed messages about when it is likely to return. Currently, performances have only been official cancelled until the end of June 2020, however, shows like Hairspray at the London Coliseum have only pushed back their openings until September 2020, while the Old Vic has put tickets on sale for their production of A Christmas Carol which opens in November. Meanwhile, Cats and Les Mis producer Cameron Mackintosh has said he thinks theatres are “unlikely” to open this year, quite different from the outlook given by Robert Jenrick during the government's daily briefing on 13th May stating that "we hope that [theatre's reopening] will be later this summer".
This confusion is reflected by theatregoers – with September 2020 being the most chosen month for when theatres would reopen, but leaving many responses ranging anywhere as early as June, to as late as 2022.
“Personally I would not be concerned if theatre audiences were without masks or if audiences were of a higher percentage. I would still want go to the theatre.”- 61-70 year old respondent in London
“I will only be prepared to re-enter a theatre [...] when I am confident there is no risk of contracting the virus because anti virals are available and in use or I am assured the risk is minimal."- 61-70 year old UK respondent outside of London
Many are happy to not take refunds
Out of our respondents, 76% had tickets to an upcoming show or shows when the lockdown was put in place. There is some positive news for the theatre industry however, as only 14% of those with bookings had taken full cash refunds for all their future tickets. 37% of people had taken at least one voucher for a future booking, while 48% of people have had at least one performance rescheduled.
With future sales for many venues at record lows, the financial impact on the industry is still likely to be devastating however, but it is clear that among the regular theatre fans, there is a desire to keep their already spent cash in the industry.
Potential safety measures offer little encouragement
Venues are already trying to plan for many different re-opening scenarios, but not only do they face the challenges of what is advised or mandated by both the government or medical organisations, but also what theatregoers themselves will deem acceptable enough to return to the theatre.
When asked to rate on a scale from one to ten what measures would make them more likely to return to a theatre, an available vaccine (8.4), government advice (7.8) and the availability of regular testing (7.8) all came out on top. These are all way out of the hands of venues to influence however, and possible measures that they can control such as mandating face masks (5.6), limiting capacity to 50% (6.1) or having temperature checks on entrance (6.3), all did not receive an overwhelming response.
“Measures like reduced capacity, temperature checks and compulsory face masks would put me off going to the theatre, not encourage me. Although these measures would improve safety, they would rob me of the enjoyment and experience of attending the theatre.”- 31-40 year old UK respondent outside of London
Not only are reduced capacity theatres unpopular with audiences, but also with the theatre producers and venue owners themselves.
In a recent interview with ITV News, West End theatre producer and Nimax Theatres co-owner, Nica Burns, stated that even by selling one ticket in two, the venues still will not be able to survive due to the high running costs of staging nightly shows.
Streaming offers some hope for venues
Coronavirus has seen significant changes in the habits of regular theatregoers as they attempt to fill the void left by live performance. This is most notable in streaming, with 72% of people reporting having watched a streamed theatre performance – which is a significant 400% difference from the period before COVID-19.
There is some good news for venues and companies who have monetised their digital, with a 329% increase reported in those who have paid for at least one stream or broadcast, as well as a 40% increase on people paying for a subscription theatre streaming service.
Online theatre reaches record highs, while ticket sales plummet
In April, West End venues have experienced what is likely to be the worst month for ticket sales since World War II. Despite many theatres still selling tickets for shows for September 2020 and onwards, interest in London productions has nose-dived to historic lows.
Top long-running productions such as The Lion King at the Lyceum Theatre or The Book of Mormon at the Prince of Wales Theatre have seen people searching for them online drop to over 95% less than their previous norms.
This has been countered by a huge growth in people searching for online streaming services. Marquee TV which offers recorded arts and culture for £8.99 per month, saw an increase of almost 2000% more people searching for it in than in February, while the US-based BroadwayHD saw an astronomical increase of over 5000% more people in the UK searching for it in March compared to the previous month.
The biggest winner, however, is the National Theatre and their NT Live series of weekly streamed production. Not only did it see historic increases, over 368,000 people searched for the service and they received a peak audience of 209,000 for their stream of One Man, Two Guvnors.
Despite this being nearly 20 times the National Theatre's largest venue's capacity, it still is unlikely to bring much consolation to the theatre's struggling management, as the streams are available for free, helping to contribute to their huge popularity, but not off-set the loss of tickets sold.
The National Theatre's Artistic Director, Rufus Norris, explained in an interview to ITV that the situation was desperate and when asked how many theatres could close, said that "In a worst case situation, if there is no support, most of them".
It is clear that despite changes in habits, without being to open, these venues will not be able survive without additional support.
People will not pay nearly as much for streamed theatre
It is unlikely however that this is going to give significant support to venues however, as from those surveyed 97% of people said they would not pay more than £20, despite 75% of people saying that they would generally pay more than £20 for a normal theatre ticket.
Overall, the estimated average ticket price a person is willing to pay compared to an online stream is estimated to fall from an average of £47.61 to £8.45, a decrease of 82%.
It is important to note, that as respondents are identified as regular theatregoers, this is likely a far more optimistic picture than the average theatregoer, particularly in the West End where many top-price tickets are bought by international travellers and irregular attendees.
Theatregoers are steadfast on returning post-lockdown
Only 12% of people said they were less likely to attend West End theatres after they re-open. The period following lockdown could signal a shift to outdoors theatres, with 30% of people saying that they are more likely to attend an open air theatre.
Methodology & demographics
This survey was sent to 9,183 users of the site SeatPlan.com and received 1,957 responses. Responses were collected between 05/05/2020 and 10/05/2020.
These respondents generally identify as regular theatregoers, and are not representative of an average theatre audience, many of which are made up of international travellers and people who do not attend more than once a year.
Demographic splits are included below for reference.
Charts and references have generally be rounded to 0 or 1 decimal places for readability.
Where multi-choice answer order was not relevant, these positions were randomised to avoid biases.
Where internet search data is cited, this has been extracted and analysed from publicly available datasets from Google. Data is for the specified search term and is generally deemed representative of changes of interest, despite overall interest for related terms being greater.
Full data from the survey (with PII redacted) is available along with a range of downloadable images using the download link at the bottom of this page.
For the raw survey data and PNG image versions of all charts and graphs, please click the link below.
All writers and publishers are allowed to re-use these assets. Please refer back to the original study when doing this however.