Supplier Guide: North American Tickets
You’ve picked out your perfect seats, found a great New York theatre deal and earned Reward Points by booking through SeatPlan – now it’s time to receive your tickets!
SeatPlan displays the best prices and ticket deals by combining availability and prices from several Suppliers, so your tickets will look different depending on who fulfilled your booking. Here is what to expect when your booking is fulfilled by Supplier North American Tickets LLC. North American Tickets are a subsidiary of TodayTix Group.
If you do not know who your Supplier is, please refer to our e-tickets guide.
When do E-tickets arrive?
You should receive a confirmation email from North American Tickets within 30 minutes of receiving your SeatPlan confirmation email. North American Tickets confirmations are sent from no-reply@e.boxoffice.co.uk.
The only exception to this are bookings which have Ticket Protection added. The e-tickets are still sent as outlined below, but the barcodes will be locked until 24 hours before the show. Please check the Ticket Protection section below for further details.
If your e-tickets do not arrive, click If E-tickets Don’t Arrive.
What do E-tickets look like?
After receiving your confirmation email from SeatPlan, you will then receive your e-tickets in a separate email from the Supplier.
The North American Tickets E-Tickets arrive within the same email as the confirmation from the Supplier. The e-tickets are embedded in the body of the confirmation email as QR codes or barcodes.
North American Tickets e-tickets cannot currently be added to your Apple or Google Wallet.
If you have added Ticket Protect to your order, your e-tickets will arrive 24 hours ahead of the show. This is to allow you to make any amendments required to your booking. Check the Ticket Protection section below to see how these e-tickets look.
How do I contact North American Tickets?
If there are any issues with your North American Tickets booking or e-tickets, their customer service team can be contacted using their dedicated SeatPlan Broadway support chat.
Click the support link, then on the black ‘contact us’ chat button in the lower right-hand corner of the page, as seen in the screenshot below.
You’ll need to enter your Order Reference Number into the chat. North American Tickets Order Numbers always begin with a T, followed by twelve numbers e.g. T123456789123. Your Order Number can be found in your confirmation emails from both SeatPlan and North American Tickets.
Booking Amendments
Tickets are generally sold on a non-transferable and non-refundable basis, so if you need to amend your booking, be sure to first thoroughly check the Terms and Conditions for your Supplier.
We fully appreciate that unexpected changes to your plans can sometimes happen, so the Supplier can sometimes make amendments to the booking at their discretion. If you need to change your North American Tickets booking, reach out to them directly using the above contact details, and ensure that you contact them more than 48 hours before the performance date, as it is often not possible to exchange tickets or amend a booking after this time.
Check out our guide to Refunds and Exchanges for further information.
Ticket Protection
North American Tickets do offer Ticket Protection, which can be added to your order at checkout. Further information can be found by reading their Terms and Conditions.
If you have added North American Tickets Ticket Protection to your order, please note that you will receive an email within 30 minutes of receiving your SeatPlan confirmation as usual, but the barcodes will be blurred out. The email will clearly state when the e-tickets will be unlocked.
These tickets will be unlocked 24 hours before the event, when you will receive an updated email with the e-ticket barcodes available. This is to allow you to make any amendments to the booking as required.
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Booked through a different Supplier, or have a question that isn’t answered here? Take a look at our e-tickets guide hub for more information, or reach out to our team at help@seatplan.com.