Regent Theatre accessibility

Getting into the Venue

The Regent Theatre is situated at Piccadilly, in the heart of Stoke-on-Trent. There are 9 steps to access the main foyer from street level, with a drop-off point located outside of the theatre. Alternatively, there is level access to the main foyer via a small lift suitable for wheelchair users.

All sections of the theatre can be accessed via customer lift, which features an audible announcer. There are 4 wheelchair spaces located in Row U of the Stalls, accessible via lift, whilst 18 wheelchair spaces are available level access from the foyer in Row E. There are 4 wheelchair spaces in Row B of the Circle, accessible via lift.

Customer Assistance

Access patrons and wheelchair users have the option to book seats in the Stalls and Circle, whilst those who wish to transfer into fixed seating are recommended to book seats in the Stalls. Access patrons are advised to bring a companion and notify the theatre when booking. Wheelchair users can book spaces in Row E and U of the Stalls and Row B of the Circle. There are 26 spaces available in total, all with room for a companion.

An at-seat service is available for patrons who are unable to access the bars. Staff are on hand to assist with navigation throughout the theatre and the use of customer lifts.

How to Book

For those who require assistance or wish to book wheelchair or transfer spaces in the Stalls and Circle, it is important to book in advance to guarantee availability and notify the theatre of any special requirements. Discounted tickets are available for access patrons and a companion, with price depending on the show booking.

For further information, ticket bookings and assistance, please call the dedicated access line: 0800 912 6971 or email: stokecreativelearning@theambassadors.com

Section accessibility

Stalls

The Stalls are level access from the main foyer, which gives access to a gentle slope to wheelchair spaces in Row E. A lift is also available to reach wheelchair spaces located in Row U at the rear of the section. Those who wish to transfer can do so into fixed aisle seats. Companions can be seated next to access patrons at all times.

Staff are on hand to assist with navigation and the use of customer lifts. Extra legroom can be found in Row E and in aisle seats.

Circle

The Circle can be accessed via steps or are level access via a customer lift, giving easy access to wheelchair spaces in Row B. A companion can be seated next to access patrons. Please note that there are steps to reach each row once inside the section.

Extra legroom is available in Row H. Legroom may otherwise be limited in this section.