Getting into the VenueThe Palace Theatre Manchester is situated on Oxford Street and there is step-free access to the box office. A wheelchair lift is available in the foyer, which can take patrons up 3 steps to level access. An alternative accessible entrance is available at the side of the theatre, which leads to wheelchair spaces at the rear of the Circle.
The Circle and Grand Tier can be accessed via a customer lift, but the Stalls can only be reached by stairs for non-access patrons. Access patrons should ring the bell at the alternative entrance for assistance.
Customer AssistancePatrons with limited mobility are advised to book seats at the rear of the Circle. Those who wish to transfer are advised to bring a companion and to notify the theatre when booking. Access patrons who require the alternative entrance must ring the designated bell upon arrival.
A cloakroom is available in the foyer and an at-seat service can be requested for those who are unable to access the bars.
How to BookFor those who require assistance or wish to book wheelchair spaces in the Circle, it is important to book in advance to guarantee availability and notify the theatre of any special requirements. Discounted tickets are available for access patrons and one companion, with the price depending on the show booking.
For further information, ticket bookings and assistance please call the access line: 0844 871 7677 (calls cost 7p/pm) or the venue access line: 0161 245 6605. Alternatively email: firstname.lastname@example.org
The Stalls are accessible via 15 steps down from the foyer. An alternative exit from the Stalls leads down 16 steps to the street. All steps are clearly highlighted with handrails in place. Please note that the lift at the Palace Theatre cannot access the Stalls. The Circle overhang begins at Row L but only affects rows U-W.
Legroom is good in this section, with extra room in the front few rows.
The Circle can be accessed via 26 steps up from the foyer or by customer lift. All steps are clearly highlighted with handrails in place. Alternatively, the accessible entrance leads to wheelchair spaces at the rear of the Circle. Spaces are available in R9, R12, R34 and R37.
Legroom becomes extremely limited towards the rear of this section.
The Grand Tier can be accessed via 68 steps in total, with highlighted steps and handrails in place. There are 52 steps up to Row K and a further 16 steps up to Row O. Alternatively, a lift is available to take customers up to this seating section. This section is not recommended for those with limited mobility.
Please note that steps in the Grand Tier are extremely steep and uneven. Handrails are in place. Rows A and B are restricted due to safety rails.
Legroom in this section is very restricted.