New Amsterdam Theatre
accessibility
Getting into the Venue
Access to the New Amsterdam Theatre is step-free from street level to the main lobby with a further set of double doors taking patrons into the Orchestra. The Box Office is through a separate entrance on West 42nd Street, with one set of double doors.Wheelchair seating is located in the rear of the Orchestra and up one level in the rear Mezzanine. Transfer seats with folding armrests are not available at this venue.
The rear of the Orchestra is the only step-free area of seating in the New Amsterdam Theatre, although an elevator is available to take patrons up to the Mezzanine and Balcony levels.
Customer Assistance
Staff or representatives are able to meet patrons in the main lobby to escort them to their seats. Please contact the theater in advance if you would like assistance upon arrival.Wheelchair accessible restrooms (unisex) are located on house left of the Orchestra, and in the Mezzanine and Balcony. These restrooms have grab bars. Other restrooms in the Mezzanine are not built for wheelchair access but have wide stalls.
A coat check is available at the theater in the winter months.
How to Book
For those who require special assistance or wish to book access tickets such as wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.Wheelchair and companion seats are usually booked directly with the Box Office or over the phone. For further information, ticket bookings and assistance please call 2212-282-2900.
Section Accessibility
Orchestra
Orchestra seating can be accessed step-free from the main lobby, but patrons should be aware that there is usually one step up to seats in each row. The exception to this is the wheelchair and companion seating across rows T-V at the rear of the Orchestra. These seats are completely step-free for all patrons.
Mezzanine
The Mezzanine is two flights of stairs up from the lobby and ground floor Orchestra, and for any patrons with limited mobility an elevator is available to reach this seating area. Once in the Mezzanine, there may be a couple of steps up and down to each row.
Three wheelchair spaces are located in the rear Right Mezzanine, row LL. From the elevator, these spaces and their adjacent companion seats are step-free. There are no designated transfer seats in the Mezzanine.
Balcony
The Balcony is one level up from the Mezzanine, with stairs that can feel steep for some patrons. Once inside, the floor’s incline may feel too much for some patrons, and care should be taken when making your way to seats. An elevator is available up to the section, but the Orchestra and Mezzanine are much more suitable for patrons with limited mobility.
The section does not offer any accessible or wheelchair seating.
