Radio City Music Hall
accessibility

Getting into the Venue

Step-free access is via the Box Office Lobby on Sixth Avenue between 50th and 51st Streets. Access-A-Ride drop-offs and pick-ups are also available at the Box Office Lobby. There is elevator access to all levels from the 51st Street side of the Grand Foyer and accessible toilets on all levels.

Accessible Parking

On-street parking is available for those who have a New York City Special Parking Permit. Please ensure you pay careful attention to the rules and regulations stated on the permit. Please be aware that New York City does not honor the blue New York State, New Jersey, Connecticut or any out-of-state issued disabled parking badges or license plates.

Customer Assistance

If you need assistance onsite, the friendly team of ushers, guest experience representatives and security guards are happy to help.

Customers with limited mobility who do not use a wheelchair can request wheelchair transport to their seat, free of charge. For those who use mobility aids or wheelchair users who would prefer to transfer to a seat, storage is available and a member of staff will return your mobility device to you at the end of the show.

Assisted listening devices are available, and service animals are permitted. For those with sensory needs, sensory bags can be claimed free of charge from the Grand Foyer. The Chris and Veronica Jackson Sensory Room is also available for use.

How to Book Accessible Tickets

Accessible tickets can be booked via Ticketmaster or by contacting the Accessibility Services Department at Radio City Music Hall, either via email at accessibilityservices@msg.com or by calling 888-609-7599. Their opening hours are Monday to Friday, 9-6 (EDT/EST).