Getting into the VenueThe Apollo Theatre main foyer is 1 step above street level. An accessible entrance is located on Shaftesbury Avenue, which leads to a platform lift or 12 steps down to the Stalls, with handrails either side. The platform lift is suitable for wheelchair users and has a maximum weight limit of 300kg.
All sections of the theatre must otherwise be accessed by stairs as there is no customer lift available.
The Apollo Theatre has worked with AccessAble to make it easier to plan your theatre trip before you visit. AccessAble visited the theatre in-person to create a Detailed Access Guide. Click the logo to read the AccessAble Guide.
Customer AssistanceCustomers should report to staff at the main entrance in order to use the accessible entrance. Staff will accompany wheelchair users to the alternative entrance.
Transfers are available, but it is recommended that a companion is brought if patrons wish to transfer from a wheelchair into a fixed theatre seat. Staff are able to store wheelchairs for the duration of the performance. An at-seat service is available for patrons who are unable to access the bars.
How to BookFor those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre. Wheelchair users and their companions will receive 50% off their ticket price.
For further information and accessibility booking, please call: 0330 333 4815 or email: email@example.com
There is step-free access to the Stalls via the platform lift at the accessible entrance on Shaftesbury Avenue. Alternatively, there are 22 steps down to the Stalls via the main foyer, with handrails on either side. The Stalls are carpeted and there is a steep rake towards the back. 2 wheelchair spaces are located in Row Q. There are 2 transfer spaces available per performance to any aisle seat. The Stalls are not suitable for scooter users.
Extra legroom can be found in Row O, seats O1, O2, O13 and O14.
The Dress Circle must be accessed via 12 steps up from the theatre foyer and there is no customer lift. This section is not suitable for those with limited mobility.
The Grand Circle is 41 steps up from the theatre foyer and there is no customer lift. This section has very limited legroom.
The Balcony is located 48 steps up from the main foyer, without a customer lift. This section is not suitable for those with limited mobility. This section is very steep narrow with limited legroom and is not recommended for those who dislike heights.