Getting into the VenueThe Duchess Theatre main entrance is located on Catherine Street and can be accessed via 1 very shallow step up from street level. The most accessible entrance is through the third double doors on the right. A drop-off point is located outside the theatre entrance.
All sections of the theatre must be accessed by stairs as there is no customer lift. Wheelchair users are able to use the safe and secure AAT Stairclimber to access wheelchair spaces in the Stalls. A step-free bar inside the foyer is available, with seating.
Customer AssistancePatrons with wheelchairs who wish to use the AAT Stairclimber should arrive 45 minutes before the performance is due to begin. Staff should be notified in advance and will assist with operating the Stairclimber. Wheelchair users do not need to bring a companion. The Stairclimber is suitable for wheelchairs 66cm (26 inches) wide and 89cm (35 inches) deep, with a maximum combined weight of 190kg/30 Stone.
Electric wheelchair users may be asked to transfer into the theatre’s manual wheelchair if theatre staff believe that the electric wheelchair is unsuitable for transportation on the AAT Stairclimber.
Transfers are available to aisle seats. Wheelchairs can be stored for the duration of the performance. Staff are on hand to assist with navigation and to help find suitable seating for those with limited mobility. An at-seat service is available for patrons who are unable to access the bars.
How to BookFor those who need special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements, for example to book use of the AAT Stairclimber. Wheelchair users and their companions will receive a collective 50% off their ticket price.
For further information and accessibility booking, please call: 0330 333 4815 or email: firstname.lastname@example.org
The Stalls can be accessed via 20 steps down from the theatre foyer. Alternatively, wheelchair users are able to use the AAT Stairclimber. There are 2 wheelchair spaces - L15 and M2 - with room for companions to be seated nearby.
Extra legroom can be found in seats F1 and F22.
The Dress Circle can be accessed via 11 steps from the foyer, with highlighted steps and handrails on either side. Once inside the auditorium, there are steep steps to all rows. This section is not recommended for those with limited mobility, however staff are able to help find appropriate seating.