Royal Festival Hall accessibility

Getting into the venue

In order to gain step-free access to the Royal Festival Hall, patrons should use the entrance by Queen Elizabeth Hall Slip Road and use the ‘JCB Glass Lift’ to the main foyer, alternatively there is an external lift next to the Artists’ Entrance on Belvedere Road. Once inside the main foyer, lifts to all levels can be found at either side of the building.

Customer Assistance

Staff are on hand to assist with navigation throughout the Royal Festival Hall. All sections of the theatre can be reached by stairs or large customer lifts. There is a Welcome Desk for assistance and information located on Level 2.

How to Book

The Southbank Centre, which encompasses the Royal Festival Hall, has launched an Access Scheme for audience members with specific requirements. The scheme enables customers to book concessionary tickets for companions and lists information on upcoming assisted events.

Accessible seats

Rear Stalls AA1
Rear Stalls AA4
Rear Stalls AA5
Rear Stalls AA7
Rear Stalls AA33
Rear Stalls AA35
Rear Stalls AA36
Rear Stalls AA39
Rear Stalls XX15
Rear Stalls XX18
Rear Stalls XX32
Rear Stalls XX35

View Seating Plan

Section accessibility

Front Stalls

The front stalls can be accessed step-free via customer lifts at either side of the auditorium on levels 3 and 4. Seats in the front stalls are accessed via shallow steps across the auditorium, seats towards the front and rear of the section require fewer steps for customers with limited mobility.

Accessible toilets are available on all floors of the Royal Festival Hall.

Rear Stalls

The rear stalls can be accessed step-free via customer lifts at either side of the auditorium on levels 4 and 5.

There is level access to rows AA and X in the rear stalls which include wheelchair spaces. Seats in the rear stalls are accessed via shallow steps across the auditorium, seats towards the front and rear of the section require fewer steps for customers with limited mobility.

Accessible toilets are available on all floors of the Royal Festival Hall.

Balcony

The balcony can be accessed step-free via customer lifts at either side of the auditorium on levels 5 and 6. Once inside the auditorium, there are steps to all rows in this section. Accessible toilets are available on all floors of the Royal Festival Hall.