Getting into the VenueAccess to Shubert Theatre is step-free from street level. The ticket lobby is accessed through automatic doors from the sidewalk on Shubert Alley.
Wheelchair seating is in the rear of the Orchestra and a number of transfer seats are also available across the Orchestra (seven seats), Mezzanine (five seats) and Balcony (four seats).
The Mezzanine is up two flights of stairs (34 steps), with a further two steps to each row. The Balcony is up three flights of stairs (56 steps), and also has two steps up or down to each row. Handrails are available at every stepped row in these sections. There are no elevators or escalators at this venue.
Customer AssistanceThere are no wheelchair accessible restrooms available at the Shubert Theatre. The Shubert Organization website advises patrons to use the accessible restroom in Sardi’s Restaurant across the street. Other restrooms in the Shubert Theatre are located in the Mezzanine and Balcony, or down 20 steps from the ground floor. A coat check is available for all patrons at the theater, but does not accept larger items. Please be aware that staff are unable to provide assistance to patrons where there are steps into or inside the theater, so it is advised that you attend with a companion where possible.
How to BookFor those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements. For further information, ticket bookings and assistance please call Telecharge on 212-239-6222 or email firstname.lastname@example.org
All seven wheelchair viewing spaces at the Shubert Theatre are located in the Orchestra, across row T at the rear of the section. Patrons can also purchase up to three companion seats, which are located next to, in front of, or behind wheelchair spaces. A further seven transfer seats with folding armrests are on the aisles across rows O-S. Each transfer seat has one companion seat next to it. The Orchestra is on the ground floor, and is step-free for all patrons.
There are no elevators or escalators in the Shubert Theatre and the Mezzanine is located up two flights of stairs (34 steps). Once in the Mezzanine, patrons should expect a further two steps up or down to every row. There are handrails at the end of each stepped row in this section.
Five transfer seats with folding armrests are located in rows G, H and K. Patrons booking these seats should ensure they are with a companion due to the number of steps up to the Mezzanine.
There are four transfer seats in the Balcony, situated close to the entrance behind row J. This means patrons using accessible seats at this level can avoid most of the steps down to each row. There are also handrails at the end of every row.
However, the Balcony is not served by an elevator or escalator, and is located up three flights of stairs (56 steps) which are relatively steep. The Balcony is not recommended for patrons with very limited mobility, therefore.