Getting into the VenueThe Phoenix Theatre main entrance is situated on Charing Cross Road and there is level access into the venue through double doors. A drop-off point is available outside the theatre. An alternative level access entrance is available on Flitcroft Street, leading directly to the Dress Circle.
All sections of the theatre must be accessed via steps as there is no customer lift.
Customer AssistanceThose who wish to use the alternative entrance on Flitcroft Street must notify Front of House staff on arrival. Staff are on hand to assist with navigation throughout the theatre.
Transfers are available to the front row of the Dress Circle. Those wishing to transfer must bring a companion. Wheelchairs can be stored for the duration of the performance. An at-seat service is available for patrons who are unable to access the bars.
How to BookFor those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Access patrons and companions will receive significant discounts for performances.
For further information and accessibility booking, please call: 0844 871 7677 (calls cost 7p/pm) or email: firstname.lastname@example.org
The Stalls must be accessed via 22 steps down from the theatre foyer. Once inside the auditorium, there are no steps in between rows. This section is not recommended for those with limited mobility.
Extra legroom can be found throughout the Stalls.
The Dress Circle can be accessed via 21 steps from the main foyer. Alternatively, there is step-free access via the Flitcroft Street entrance, which leads directly to the front of the seating. Once inside the Dress Circle, there are steps to reach each row, with 18 steps between Row A and Row K.
Transfers are available to A28 and A27, with room for companions in adjacent seating. There is 1 wheelchair space in Box C, which is not suitable for large electric wheelchairs.
Extra legroom can be found in Row A of the Dress Circle.
The Grand Circle is accessible via 70 steps up from the theatre foyer. Once inside the auditorium, there are steps between each row, with 24 steps between Row A and Row J. As there is no customer lift, this section is not recommended for those with limited mobility.