Getting into the VenueThe Theatre Royal Drury Lane main entrance is situated on Catherine Street. There are 6 steps up into the foyer from street level, through double doors. The steps are not clearly marked and there are no handrails. A drop off point is located around the corner on Russell Street.
An alternative level access entrance is located on Russell Street. Those who wish to use this entrance should ring the doorbell to attract attention. This entrance leads to wheelchair spaces in the Stalls as well as an adapted toilet.
All sections of the theatre, other than the Stalls, must be reached via stairs as there is no customer lift. Stairs are highlighted.
Customer AssistanceStaff are on hand to assist with navigation and are constantly manning the doors. Those who wish to use the alternative entrance must ring the doorbell on Russell Street to attract attention. The adapted toilet at this entrance is locked and must be opened by a member of staff.
Transfers are available to any aisle seat within the Stalls and staff are able to store wheelchairs in the cloakroom for the duration of the performance. An at-seat service is available for patrons who are unable to access the bars.
How to BookFor those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Discounts are available for access patrons and their companions.
For further information and accessibility booking, please call: 0844 412 4648 (calls cost 7p/pm) or email: firstname.lastname@example.org
The Stalls can be accessed via 20 steps down and a further 17 steps up from the main foyer. Alternatively, the Stalls can be reached step-free via the accessible entrance on Russell Street, which leads directly to 4 wheelchair spaces. This section is the most suitable for those with limited mobility.
All steps in the Stalls are highlighted, but there is no customer lift.
Transfers are available into any aisle seat and staff are able to store wheelchairs in the cloakroom for the duration of the performance. Due to limited space, there is a maximum of 2 scooter transferees per performance.
Extra legroom can be found in Row K and seats C1, C29, D1 and D33.
The Royal Circle is accessible via 39 steps up from the theatre foyer. The tops of stairs are highlighted.
The Grand Circle is accessible via 61 steps up from the theatre foyer. The tops of the stairs in each group are highlighted. This section is narrow and steep and is not recommended for those with limited mobility.
The Balcony is accessible via 90 steps up from the theatre foyer. This section is very narrow and steep is not suitable for those with limited mobility or a fear of heights. Legroom is extremely tight in this section.