Al Hirschfeld Theatre
accessibility
Getting into the Venue
Access to Al Hirschfeld Theatre is step-free from 302 West 45th Street. Wheelchair users and patrons with limited mobility are able to get from the lobby to designated accessible seating in the Orchestra easily.Six wheelchair spaces and six transfer seats are available at every performance. Wheelchair seating is in the Left and Right Orchestra sections on the aisles of rows P and T. Transfer seats are towards the middle and back of the Orchestra, with a companion seat available for each. The Mezzanine is a further 20 steps up and does not have any designated accessible seating.
There are no elevators or escalators at this venue.
Customer Assistance
A wheelchair accessible unisex restroom is available, step-free, on the Orchestra level of the building. Other restrooms one floor below (18 steps) and 20 steps up in the Mezzanine do not enable wheelchair access.Patrons can leave bags and coats in the coat check, located in the Orchestra lobby. Each item costs $3 to check. A bar is also available on Orchestra level, and drinks can be taken back to patrons’ seats.
Please be advised that staff may be unable to assist with steps into or inside the venue. It is therefore advisable to bring a companion to the performance.
How to Book
For those who require special assistance or wish to book access tickets such as wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.Accessible seating can be booked online or by phone via Ticketmaster on 877-250-2929.
For further information and assistance please call Jujamcyn Customer Service on 212-840-0479 or email customerservice@jujamcyn.com.
Section Accessibility
Can Can! Table Seating Left
The Left Can Can Seating section is on the Orchestra level of the theater. This level is accessible step-free from the street and main entrance.
The Can Can Seating is not accessible for wheelchair users.
Movement in and out of the section is restricted by the catwalk and runways, so the section may not be suitable for any theatergoers who need easy access to the restroom.
Can Can! Table Seating Right
Can Can Table Seating Right is accessible step-free from the theater’s main entrance, on the same level as the Orchestra. This section is not suitable for wheelchair users.
During the performance, the tables are surrounded on all sides by catwalks and runways so easy entry and exit is not available. You are also encouraged to remain in your seat at all times except for during the intermission. This section could be unsuitable for anyone who might need to leave the auditorium midway through the show.
Orchestra
Designated wheelchair and companion seats are all located on this level, spread across the aisle seats in rows P and T of the Left and Right Orchestra. Six wheelchair spaces are available per performance, with up to four companion seats next to these.
Six transfer seats with corresponding companion seats are also available in the Orchestra, mainly located across the middle and back rows.
The Orchestra is step-free and accessible from street level.
Mezzanine
There are no elevators or escalators at the Al Hirschfeld Theatre, and the Mezzanine is located up one flight of stairs (20 steps.) Entrance is behind row D, with an additional two steps up to each row. All staircases in the theater have handrails.
There are no wheelchair or transfer seats in the Mezzanine, therefore the section is not recommended for patrons with limited mobility.
