Al Hirschfeld Theatre accessibility

Getting into the Venue

Access to Al Hirschfeld Theatre is step-free from 302 West 45th Street. Wheelchair users and patrons with limited mobility are able to get from the lobby to designated accessible seating in the Orchestra easily.

Six wheelchair spaces and six transfer seats are available at every performance. Wheelchair seating is in the Left and Right Orchestra sections on the aisles of rows P and T. Transfer seats are towards the middle and back of the Orchestra, with a companion seat available for each. The Mezzanine is a further 20 steps up and does not have any designated accessible seating.

There are no elevators or escalators at this venue.

Customer Assistance

A wheelchair accessible unisex restroom is available, step-free, on the Orchestra level of the building. Other restrooms one floor below (18 steps) and 20 steps up in the Mezzanine do not enable wheelchair access.

Patrons can leave bags and coats in the coat check, located in the Orchestra lobby. Each item costs $3 to check. A bar is also available on Orchestra level, and drinks can be taken back to patrons’ seats.

Please be advised that staff may be unable to assist with steps into or inside the venue. It is therefore advisable to bring a companion to the performance.

How to Book

For those who require special assistance or wish to book access tickets such as wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.

Accessible seating can be booked online or by phone via Ticketmaster on 877-250-2929.

For further information and assistance please call Jujamcyn Customer Service on 212-840-0479 or email customerservice@jujamcyn.com.

Section accessibility

Orchestra

Designated wheelchair and companion seats are all located on this level, spread across the aisle seats in rows P and T of the Left and Right Orchestra. Six wheelchair spaces are available per performance, with up to four companion seats next to these.

Six transfer seats with corresponding companion seats are also available in the Orchestra, mainly located across the middle and back rows.

The Orchestra is step-free and accessible from street level.

Mezzanine

There are no elevators or escalators at the Al Hirschfeld Theatre, and the Mezzanine is located up one flight of stairs (20 steps.) Entrance is behind row D, with an additional two steps up to each row. All staircases in the theater have handrails.

There are no wheelchair or transfer seats in the Mezzanine, therefore the section is not recommended for patrons with limited mobility.