Getting into the VenueThe main entrance to the Metropolitan Opera House is on Lincoln Center Plaza and the box office can be reached step-free from here. Step-free access to other levels of the building is via the Concourse level (Founders Hall), where there is an elevator to all seating areas. There is a pick up and drop off location on Columbus Avenue/West 64th Street.
Once in the auditorium, there may be a step up or down to rows.
There are approximately 10 wheelchair spaces, with a companion seat, in the Orchestra. These are on rows C, D, F and EE. There are approximately 24 transfer seats with removable arm rests on the aisles of the Orchestra (across rows G - AA).
The entirety of Row G in the Dress Circle comprises wheelchair spaces and companion seats. These can be reached via the elevator.
Customer AssistanceStaff are available to assist with movement through the Metropolitan Opera House. If you are transferring to your seat, please notify an usher upon arrival.
An accessible telephone and ladies’ restroom is located in Founders Hall. There are accessible ladies’ and gentlemen’s restrooms on the Parterre, Grand Tier and Dress Circle levels.
Bars are in Founders Hall, the Orchestra, Parterre (for Parterre ticket holders only), Grand Tier and Family Circle levels. Staff can assist with orders from the bar.
Coat check is located on the South Concourse Level, and visitors can hire wireless headsets from here. These headsets work with the FM assistive listening system to amplify sound during the performance.
How to BookYou can purchase access tickets at the box office, by phone, online or by mail. These are usually at a discounted rate.
For more information, assistance and to book, call the customer care team on 212 362 6000 from 10am - performance time on performance days or 12pm - 6pm on Sundays and non-performance days. You can also email firstname.lastname@example.org.