Getting into the VenueAccess to Walter Kerr Theatre is step-free from 219 West 48th Street, and accessible seating can be easily reached in the Orchestra. Wheelchair, transfer and companion seats are available at every performance in the Orchestra, and all rows are step-free with the exception of rows R and S, which have two steps up to seating. Wheelchair seating is entirely step-free.
The Mezzanine is a further 37 steps up, with handrails along both sides of the aisles, whilst the Balcony is on the 3rd level (52 steps). These sections may not be suitable for guests with limited mobility.
There are no elevators or escalators at this venue, but all staircases have handrails.
Customer AssistanceA wheelchair accessible unisex restroom is available, step-free, on the left side of the Orchestra. Other restrooms are up a flight of stairs on either side of the Orchestra (8 steps up for men, 19 steps up for women) and are not wheelchair accessible.
The Walter Kerr Theatre does not have a coat check, but large bags may be checked if you ask a member of staff upon arrival. A bar is also available at the back of the Orchestra. Please be advised that staff may be unable to assist with steps into or inside the venue. It is therefore advisable to bring a companion to the performance.
How to BookFor those who require special assistance or wish to book access tickets such as wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.
Accessible seating can be booked online or by phone via Ticketmaster on 877-250-2929. For further information and assistance please call Jujamcyn Customer Service on 212-840-0479 or email email@example.com.
The Orchestra is accessible step-free from the street. Most rows are similarly step-free, with the exception of rows R and S which are up two steps each.
All designated wheelchair seating is located in the Orchestra, namely in the back half of the Left, Right and Center sections. Transfer seats are also located on the aisles including on rows P and R; both wheelchair and transfer seats have adjacent companion seats available to purchase.
The Mezzanine can only be reached by walking up one flight of stairs (37 steps up from the Orchestra.) All stairs and subsequent steps up and down to rows (usually two steps for each row) have handrails available to help patrons to their seats. Seating in the Mezzanine is not designed to be accessible to wheelchair users or patrons needing transfer seating, and the rake can become quite steep. Patrons with limited mobility are therefore advised to practice caution before booking in this section.
The Balcony is located two levels above the ground-level Orchestra, with patrons needing to walk up 52 steps to reach their seats. At this height it is quite steep, and there is no provision for wheelchair or transfer seating. Due to the height, this section is not suitable for patrons with limited mobility.