SeatPlan Help & Support

Yes, our up-to-date security system ensures that your personal details are safe and secure at all times. Bookings are processed using secure server software (SSL) that protects your personal and credit card details.

SeatPlan is a registered member of the Society of Ticket Agents and Retailers (STAR).

You can verify our STAR membership here.

At SeatPlan, we use several suppliers to try and ensure the best possible prices, including offers that are not available when buying tickets directly from the box office. They may sometimes charge a booking fee on top of face value. All prices on SeatPlan.com include applicable booking fees to ensure extra costs are not added during checkout, except for certain delivery methods.

For more information about our ticket agents, see our Terms and Conditions.

"Face value" is the recommended sale price for a ticket. "Selling Price" is the final sale price, including applicable booking fees, and may be higher or lower than face value.

Group discounts and concessions, including for seniors, children and young people, aren't available on SeatPlan.

Access bookings must be made directly with the venue. For information and contact details, please visit the accessibility page for the theatre you'd like to book tickets at.

Access policies vary from venue to venue. Most theatres offer a discount for access patrons and their companion. For more information, please contact the box office directly.

Most venues require children to be aged 3+ to attend a live event, but each theatre has its own child policy. Some family and child-friendly shows have a babes-in-arms policy for infants under 12 or 18 months.

Details of age restrictions and recommendations are listed on each production page. Children under the age of 16 should sit next to an accompanying adult, and may be refused entry if they sit separately.

You can book tickets on SeatPlan if you're based outside the UK. Payment will be collected in British pounds (£) or US dollars ($) depending on the production you're booking.

The appearance of any cast member or performer can't be guaranteed, and they may have to miss performances at short notice due to illness, injury or various other reasons. SeatPlan doesn't accept responsibility for any individual performer appearing at any particular performance.

Invoices may be available for bookings. Please contact the supplier listed on your My Tickets page for more information.

SeatPlan doesn't currently sell gift cards or vouchers.

Theatre Tokens cannot be redeemed with SeatPlan. To redeem your Tokens, please follow the instructions listed here.

SeatPlan doesn't have discount codes for performances, but we have offers available on our London and NYC theatre discounts pages. We work with several suppliers to aggregate the best deals for West End shows, so you can save money on your next theatre trip.

If you want to see a show this week, you can also check our London last-minute theatre tickets page, which lists offers and price drops for performances in the next seven days.

When you're ready to book, you can browse all of our user-submitted reviews on the seating plan, or let our Best Seats tool do the work for you. Best Seats displays the top-rated options in every price band, so you can enjoy the best views and comfort for your budget.

Check out how to use our Best Seats tool here.

You can find venue, show and ticket information on SeatPlan for:

UK
Aylesbury
Birmingham
Brighton
Bristol
Edinburgh
Glasgow
Liverpool
London
Manchester
Milton Keynes
Oxford
Richmond
Stoke-on-Trent
Sunderland
Torquay
Wimbledon
Woking
York

United States
New York

Double-check your spam/junk folders to make sure the booking confirmation email hasn't been sent there. If you can't locate it, visit your My Tickets page for customer service contact details.

Sometimes, a booking isn't successful and the payment will show as pending on your bank statement. If you're concerned that you have a pending payment and no confirmation email, please get in touch.

Your booking is confirmed with our ticketing suppliers, and tickets are either emailed before the performance or available for box office collection. Please check your confirmation email for ticket delivery information, or check My Tickets to contact the supplier.

If your e-tickets haven’t been delivered, the supplier that fulfilled your booking can re-send these. Check your booking confirmation email or My Tickets page for the supplier’s contact details, or enter your booking reference in Contact Support below.

If your performance is within 24 hours, you can also check with the theatre box office directly. They may have a record of your booking if you can provide proof of booking and identification. The ticketing supplier will be in touch as soon as possible, but we advise that contacting them 48 hours or more before your performance date is best.

Yes, we can update your email address if there's a typo. Get in touch at help@seatplan.com so we can change it on your account. We'll also direct you to our ticketing partner so they can update their records and re-send your booking confirmation and tickets.

You can update your email address in your account - visit Edit Profile to do so. Once you've done this, find the contact details for our ticketing supplier in My Tickets and let them know that you'd like your confirmation to be sent to a new email address.

If you can't find your tickets, our suppliers can re-send these for you. Contact details can be found on your booking confirmation and on My Tickets.

Paper tickets are a great way to surprise someone as a gift or to keep as a memory of your theatre trip. However, most tickets are now sent digitally to make delivery easier and safer.

The box office may be able to print off physical tickets for you. When you arrive at the theatre, let them know that you'd love a paper ticket as a keepsake and they'll do their best to help.

Tickets are non-transferable and non-refundable once your order has been confirmed. This is outlined in our ticketing suppliers' (e.g. London Theatre Direct, Encore Tickets) Terms and Conditions.

However, we know that unexpected changes to your plans can happen, and our suppliers will do their best to help. This is at the discretion of the supplier and venue and you should try to contact them more than 48 hours before the performance.

The quickest way to request a change to your order is by contacting the supplier directly. You can find their details on your My Tickets page.

If you need to change your seats or would like an upgrade, please contact the ticketing supplier listed on your My Tickets page or booking confirmation.

Seat exchanges might not always be possible due to availability, but our suppliers will do their best to explore all of your options.

Bookings are confirmed with our ticketing suppliers and when you exchange your tickets to a new date, this is also confirmed with them. Your booking won't always update in My Tickets on your SeatPlan account, but if you have received a confirmation email for your exchange, it has been successfully completed.

If a show or event is cancelled, you'll be offered an exchange for a new date or receive a full refund. Our ticketing suppliers will get in touch to explain your options.

If you want to contact the customer service department about your cancelled performance, you can find their details on your booking confirmation or in My Tickets on your account.

Your exchange voucher for a cancelled or re-arranged performance will be emailed to you with instructions for how to use it. This can vary between suppliers so if you're unsure, please contact them for advice.

Terms and Conditions, cancellation policies and contact details for our suppliers are available on our Terms and Conditions page. For existing bookings, check My Tickets for Terms and Conditions.

To subscribe or unsubscribe from SeatPlan emails, go to your Email Settings page.

Please contact us at help@seatplan.com to delete your account.

To update or change your account details, go to your Edit Profile page.

We're sorry that you're having trouble logging in. Please select "I have forgotten my password" to have a password reset sent to your inbox. If you use more than one email address, please double-check that you're trying to log in with the right one.

If you still can't log in, please get in touch so our team can help.

We're happy to merge accounts under your preferred email address. All of your bookings, reviews and Rewards points will also be merged into one account.

To request an account merge, please contact our Customer Service team from both of the email addresses that your accounts were set up with, to confirm they belong to you.

If you can't see your booking on your account, please get in touch with our team.

SeatPlan holds the right to reject photos that don't meet our guidelines. If one of your photos is rejected it's likely for one of the following reasons:

• - The stage was out-of-focus

• - Too much of the stage was obscured by your programme/Playbill

• - Members of the cast were visible (Note: photos that show the cast will be accepted for productions that allow photography of the performers)

• - The photo did not show the view of the stage from your seat (ie. it was a selfie or was looking elsewhere in the auditorium)

• - The photo is smaller than 600 pixels wide x 400 pixels high

• - The photo is a screenshot from your phone's camera reel or a social media platform e.g. Instagram

If you're attending your show with a group, we can accept up to 2 seat view photos per performance, submitted as separate reviews. At least one of your reviews must include a ticket stub photo as proof that you were there. The additional photos must be from seats that are near to the one shown in the ticket stub. If SeatPlan finds any reason to suspect the reviews submitted are false or misleading, they may be rejected.

We aim to approve reviews and photos within 1-2 working days.

To edit your review, visit your My Photos page. You may no longer be able to edit a review once it has been approved. If this is the case, please get in touch with us at help@seatplan.com so we can assist.

Please check that you've filled in all of the required fields and uploaded the correct sized photo. If your review is still not uploading, contact us with screenshots so we can troubleshoot any issues.

We appreciate that you might not want your photos or reviews to be visible any more for a number of reasons. If you want something removed, please get in touch with the team by email.

If your account is deleted, your photos will still display without your username attached.

Unfortunately there are some productions and venues that don't allow photography.

You won't earn points at these venues, but we still encourage you to add a review to help other theatregoers find a great seat!

If you think a review or photo doesn't meet our editorial standards, please report it using the "flag" icon beneath the photo/review, and a member of our team will take a look. We remove fake or duplicate content and members who post it could be banned from the site.

The seating plans on SeatPlan are indicative and designed to give a strong impression of a venue's seating layout. Our internal team of theatre experts work hard to keep the seating plans on our website as up-to-date as possible but in some instances a venue may alter their seating at short notice.

If you spot any missing seats on our seating plans, please get in touch so we can update them at help@seatplan.com.