Getting into the VenueThere is step-free access to the Cambridge Theatre main entrance, which is located on the corner of Earlham Street. There are two sets of double doors which lead into the theatre foyer, with the Box Office counter on the right.
An alternative entrance is available through a third double exit door on Earlham Street. This gives step-free access to the wheelchair spaces in the Stalls, through the Stalls corridor and down a gentle slope towards Row N.
All sections of the theatre must be reached by stairs, which have highlighted steps and handrails either side. A customer lift is not available.
Customer AssistanceAn Access Host will assist customers throughout their visit to the theatre if special assistance is required. Staff are on hand to assist with navigation in the theatre.
Transfer seats are available for up to 4 wheelchair users and 2 scooter users, which must be arranged prior to the performance. Wheelchairs and scooters can be stored and will be retrieved by an usher. An at-seat service is available for access patrons. The Access Host will assist those who wish to transfer from a wheelchair.
How to BookFor those who require specific access, assistance or wheelchair spaces, it is important to book in advance to ensure availability. Access requests are handled through the Customer Relations team at See Tickets, who will ensure that the most suitable seats at the Cambridge Theatre are booked. Access patrons and their companion will receive a ticket discount of 50% combined, which is buy one ticket and get one free.
For further information and assistance please call: 0844 412 4648 (calls cost 7p/pm) or email: firstname.lastname@example.org or email@example.com to book access tickets.
The Stalls can be accessed via 5 steps down from the main foyer or step-free via the alternative entrance on Earlham Street, which leads directly to the Stalls. Steps are highlighted and have two handrails. There is a gentle slope in this section and no handrails once inside the auditorium. Wheelchair seats and transfer seats are available in this section.
Extra legroom can be found in aisle seats and J1 and J8. Box A, which is 3 steps up from the foyer also offers excellent legroom.
The rear of the Dress Circle is 31 steps up from the foyer, with highlighted steps and two handrails in place. Once inside the auditorium, there are further steps down to reach each row.
The Upper Circle is 64 steps up from the foyer, with highlighted steps and two handrails in place. This section can seem incredibly steep and is not recommended for those with limited mobility.