Gielgud Theatre accessibility

Getting into the Venue

There is step-free access to the Gielgud Theatre main entrance on Shaftesbury Avenue, via a ramp. This leads to the theatre foyer and Box Office. There are 3 steps up to an adapted toilet and the foyer bar.

An alternative accessible entrance to the auditorium is through a third side exit door on Rupert Street. From this entrance, there is one 12cm step up to the front of the Dress Circle, which is the most accessible section of the theatre. This section is suitable for wheelchair and scooter users. Other sections must be reached by stairs as there is no customer lift available.

Customer Assistance

Staff must be notified on arrival if customers wish to use the alternative entrance. An at-seat service is available for patrons who are unable to access the bars.

Transfers are available into any aisle seat, but a companion must be brought to assist. Staff are able to store wheelchairs and scooters for the duration of the performance.

How to Book

For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Discounted tickets are available for access patrons and one companion, with the price depending on the show.

For further information, ticket bookings and assistance please call: 0844 482 5137 (calls cost 7p/pm) or email:

Accessible seats

Dress Circle B5
Dress Circle B30

View Seating Plan

Section accessibility


The Stalls can be accessed via 20 steps down from the foyer.

Extra legroom can be found in the Stalls.

Dress Circle

The Dress Circle is the most accessible section of the theatre. Wheelchair spaces in Row B can be easily accessed via an alternative entrance on Rupert Street. Transfers are available to any aisle seat.

Extra legroom can be found in aisle seats.

Grand Circle

The Grand Circle is 30 steps up from the main foyer and is not recommended for those with limited mobility.

Extra legroom can be found in aisle seats.