Bernard B. Jacobs Theatre accessibility

Getting into the Venue

The Bernard B. Jacobs Theatre is accessible step-free from street level to the lobby and Orchestra at 242 West 45th Street.

All wheelchair spaces and companion seats are in rows I, J, P and R of the Orchestra, which is completely step-free. There are also transfer seats across this section.

The Mezzanine is up three flights of stairs (29 steps) with an additional two steps up or down per row. Entrance is between rows D and E, and handrails are available at every stepped row. There are five aisle transfer seats in the Mezzanine.

There are no elevators or escalators at this venue.

Customer Assistance

Theater representatives may be unable to assist patrons to their seats, so it is best to attend with a companion where possible.

A wheelchair accessible unisex restroom is located on the Orchestra level. Other restrooms are on the lower level of the theater, one flight of stairs down from the Orchestra.

The Bernard B. Jacobs Theatre provides at-seat service for drinks and refreshments, and a bar is located at the back of the Orchestra.

How to Book

For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.

For further information, ticket bookings and assistance please call Shubert Audience Services at 212-944-3700 or email audienceservices@shubertorg.com.

Section accessibility

Orchestra

The Orchestra is entirely step-free for all patrons, and easily accessed from the entrance to the theater and the lobby.

Seven wheelchair spaces are located in rows I, J, P and R, with up to three companion seats available to purchase in adjacent spots.

There are also seven aisle transfer seats with folding armrests in rows K, N, O and P. These have one companion seat available each.

Mezzanine

The Mezzanine is located up three flights of stairs (29 steps), with entry between rows D and E. Once inside the section, there are two steps up or down per row, with handrails available for assistance.

There are five aisle transfer seats located in the Mezzanine, in rows C, F and G. Each can be purchased along with one companion seat. As there is no elevator, patrons with limited mobility should take care when accessing these seats.

There are no wheelchair spaces in the Mezzanine.