Eugene O'Neill Theatre accessibility

Getting into the Venue

Access to the Eugene O’Neill Theatre is step-free from street level to the lobby and Orchestra at 230 West 49th Street, through a series of double doors.

All designated wheelchair spaces and companion seats are at the rear of the Orchestra, which is completely step-free. There are transfer seats at various points in this section.

The Mezzanine is up one flight of stairs (25 steps) with an additional two steps up or down per row. There is no accessible seating in the Mezzanine, therefore it may be unsuitable for patrons with limited mobility.

There are no elevators or escalators at this venue.

Customer Assistance

Theater representatives may be unable to assist patrons to their seats, so it is best to attend with a companion where possible.

There is no wheelchair accessible restroom at the Eugene O’Neill Theatre, but patrons are welcome to use one in a hotel nearby. Please talk to a member of staff at the theater for advice on accessible restrooms. Other restrooms which are not accessible are located below the lobby, down one flight of stairs and then up two more steps.

Coat check is not available at the theater, but larger bags may be checked for $3 at the venue’s discretion.

How to Book

For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.

For further information, ticket bookings and assistance please call Ticketmaster on 877-250-2929 or contact Jujamcyn Customer Service on 212-840-0479 or customerservice@jujamcyn.com.

Section accessibility

Orchestra

The Orchestra is entirely step-free for all patrons, and all accessible seating is located on this level.

Around four wheelchair spaces are available per performance in row R, with up to three companion seats allowed per booking. Approximately six aisle transfer seats are also located in the Orchestra, across rows F-R. Some of these seats may be marked partial view on the far sides of the auditorium.

Mezzanine

The Mezzanine is located one level above the Orchestra, up 25 steps. Once in the section, there are a further two steps up or down per row with handrails available for support.

There is no accessible seating available in the Eugene O’Neill Theatre Mezzanine, so the section is not advised for patrons with very limited mobility.