Getting into the VenueAccess to Longacre Theatre is via the main entrance on West 48th Street, through an automatic door and ramp into the ticket lobby. A further set of double doors into the Orchestra, where wheelchair seating is located, is attended by ushers.
The Orchestra is step-free for all patrons, with three designated wheelchair spaces in the middle and back rows. A number of transfer seats with folding armrests are available on all three levels of seating.
Patrons should note that the Mezzanine and Balcony are not step-free, and the small elevator cannot accommodate all sizes of wheelchair. Once on the higher levels, there are handrails on every stepped row.
Customer AssistanceA unisex wheelchair accessible restroom is reached using the elevator. Patrons should contact the theater in advance or ask for assistance upon arrival, as this elevator cannot accommodate all wheelchair sizes. Other restrooms are located down 20 steps from the ground floor.
Assistance is available in the ticket lobby and Box Office, alongside a lowered window for access.
Please be aware that staff may be unable to provide assistance to patrons where there are steps inside the theater, so it is advised that you attend with a companion where possible.
How to BookFor those who require special assistance or wish to book access tickets such as wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.
For further information and assistance please call Shubert Audience Services on 212-944-3700 or email firstname.lastname@example.org.
The Longacre Theatre Orchestra is entirely step-free for all patrons. There are three designated wheelchair spaces in K20, M102 and N116, with up to three companion seats adjacent to each.
A further five transfer seats with folding armrests are available in rows K, L and M. These seats usually have one companion space available.
There are four transfer seats in the Mezzanine, in E1, E2, G1 and G2. Each seat also has a companion space available next to it.
The elevator at the Longacre Theatre does not serve the Mezzanine, which is located up two flights of stairs from the Orchestra. Patrons enter behind row J, with an additional two steps up or down to each row. All stepped rows in the Mezzanine have handrails.
There are two transfer seats in the Balcony, in F1 and F2. Both seats have a companion space available next to them.
The elevator at the Longacre Theatre serves the wheelchair accessible restroom and bar in the Balcony, which is located up four flights of stairs from the Orchestra. These steps are not recommended for patrons with very limited mobility. Once in the Balcony there are an additional two steps up or down to each row. All stepped rows in the Balcony have handrails.