Music Box Theatre
accessibility

Getting into the Venue

Access to the Music Box Theatre is step-free from West 45th Street, and patrons with limited mobility or using wheelchairs can move directly through double doors between the ticket lobby and Orchestra.

Wheelchair spaces are in the step-free Orchestra, across rows L and N. Each space can be booked with up to three companion seats. A further six transfer seats with folding armrests are in rows J, L and N.

In the Mezzanine, there are four transfer seats, although this level of seating is located up two flights of stairs (38 steps). There are two steps down to each row, with handrails available for access. There are no elevators or escalators at this venue.

Customer Assistance

A unisex wheelchair accessible restroom is located on the main level of the Music Box Theatre. Other restrooms can be found in the lower lounge one floor below the Orchestra, as well as on Mezzanine level. These are not accessible. In the ticket lobby, a lower counter is available with assistance from staff. Please be aware that staff may be unable to provide assistance to patrons where there are steps into or inside the theater, so it is advised that you attend with a companion where possible.

How to Book

For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements. For further information, ticket bookings and assistance, please call Shubert Audience Services on 212-944-3700 or email audienceservices@shubertorg.com.