Music Box Theatre accessibility

Getting into the Venue

Access to the Music Box Theatre is step-free from West 45th Street, and patrons with limited mobility or using wheelchairs can move directly through double doors between the ticket lobby and Orchestra.

Wheelchair spaces are in the step-free Orchestra, across rows L and N. Each space can be booked with up to three companion seats. A further six transfer seats with folding armrests are in rows J, L and N.

In the Mezzanine, there are four transfer seats, although this level of seating is located up two flights of stairs (38 steps). There are two steps down to each row, with handrails available for access. There are no elevators or escalators at this venue.

Customer Assistance

A unisex wheelchair accessible restroom is located on the main level of the Music Box Theatre. Other restrooms can be found in the lower lounge one floor below the Orchestra, as well as on Mezzanine level. These are not accessible. In the ticket lobby, a lower counter is available with assistance from staff. Please be aware that staff may be unable to provide assistance to patrons where there are steps into or inside the theater, so it is advised that you attend with a companion where possible.

How to Book

For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements. For further information, ticket bookings and assistance, please call Shubert Audience Services on 212-944-3700 or email audienceservices@shubertorg.com.

Section accessibility

Orchestra

The Music Box Theatre Orchestra is entirely step-free, with all wheelchair spaces located in this section. In total, there are five wheelchair spaces across rows L and N. These are on the far side aisles of the Left and Right Orchestra, with up to three adjacent companion seats available. There are also six aisle transfer seats with folding armrests, mainly on the inside aisles of rows J, N and L. Patrons booking these seats can book an additional companion seat.

Mezzanine

The Mezzanine is one level above the Orchestra, up two flights of stairs (38 steps). Once in the Mezzanine (which is entered behind row L) patrons should expect two steps up or down to each row, with handrails available for assistance. There are four transfer seats with folding armrests in the Mezzanine – E101, E114, J114 and K2 – and each can be booked alongside one companion seat. This section does not accommodate wheelchairs and may be unsuitable for patrons with limited mobility.