SeatPlan Logo

The Other Palace London

About the The Other Palace

The Other Palace, formerly the St James Theatre, has two separate performance spaces and is well-known for its diverse theatre programme, which provides a platform for new productions. As St James Theatre, the venue made its debut with a production of Bully Boy, a play by writer, comedian and former Great British Bake-Off host, Sandi Toksvig. The building is designed by Foster Wilson Architects and first opened in 2012 on the site of the Westminster Theatre, which was demolished after significant fire damage in 2002.

In 2017, the renovated venue reopened as The Other Palace, after Andrew Lloyd Webber purchased the building in 2016. Lloyd Webber later sold the venue during the global Coronavirus pandemic in 2021, a decision that he described as "heart-wrenching". It was purchased by theatre and film producer Bill Kenwright.

The Other Palace is known for hosting new and exciting productions, including the UK premieres of musicals such as Urinetown, Eugenius!, Heathers: The Musical, Falsettos, Amélie the Musical and Be More Chill.

Map and Address

12 Palace Street, London, SW1E 5JA

The Other Palace, formerly the St James Theatre, is located very close to Victoria Station and the nearby Apollo Victoria Theatre. An area that has undergone much change over the years, the theatre is close to shopping arcade Cardinal Place, which contains several chain restaurants for pre-theatre dining options. There are some pubs close to the theatre, and more retail options on Victoria Street. Buckingham Palace, St James’s Park and Westminster Cathedral are all within 10 minutes of The Other Palace. Check www.tfl.gov.uk before travelling in case there are disruptions to your journey.

Frequently Asked Questions

What time does The Other Palace box office open and how do I collect tickets?

The box office is open from 10am - 6pm on Monday - Saturday and until 7:30pm on performance nights.

Tickets are held at the box office for collection on the day of your performance. Patrons should try to arrive as early as possible to avoid queues and allow enough time to enter the auditorium. Please ensure you bring your confirmation email and a form of ID.

What time does The Other Palace open for a show?

The auditorium opens around 30 minutes before the show starts and you are encouraged to arrive early so there is plenty of time to reach your seats.

What food and drink are available at The Other Palace?

The venue has an on-site gin bar, The Other Gin Palace, and a restaurant, The Other Naughty Piglet. The bar has a huge array of gins from all over the world, and also serves cocktails, soft drinks and a range of bar snacks. The restaurant serves seasonal dishes on a regularly changing menu and is the sister restaurant to Brixton's Naughty Piglet.

Does The Other Palace have a cloakroom?

No, there is no cloakroom and the theatre will be unable to store large items of luggage. Patrons are encouraged to use the luggage storage facilities available at Victoria Station, which is just a five-minute walk from the theatre.

Is The Other Palace air-conditioned?

Yes, the venue is fully air-conditioned.

Where should I eat near The Other Palace?

The theatre is just a few minutes walk away from Nova Food, a complex of eateries, bars and boutique shops, which is the perfect place to grab a bite to eat before the show. Why not sample delicious pizza at Franco Manca, dig into a Katsu curry at Wagamama or get your burger fix at Shake Shack.

What is the best hotel to stay at near The Other Palace?

For a five-star hotel experience consider Hotel 41 on Buckingham Palace Road. This luxury hotel has world-class amenities and is perfectly located for exploring London's many landmarks. For a more budget option, the DoubleTree Hilton Victoria is just a 10-minute walk away and offers a range of rooms at different prices.

How do I contact the box office?

The box office can be contacted by emailing customer.relations@lwtheatres.co.uk.
Your basket is empty.