James Earl Jones Theatre
accessibility
Getting into the Venue
The James Earl Jones Theatre is accessible step-free from street level to the lobby and Orchestra at 138 West 48th Street.All wheelchair spaces and companion seats are in the Orchestra, which is completely step-free. There are also transfer seats across the section.
The Mezzanine is up two flights of stairs with an additional two steps down to each row. Entrance is behind row H. The Balcony is a further flight of stairs up, with entrance behind row F and two steps down to each row. In both sections, handrails are available at every stepped row.
There are no elevators or escalators at this venue.
Customer Assistance
Theater representatives may be unable to assist patrons to their seats, so it is best to attend with a companion where possible.Restrooms at the James Earl Jones Theatre are located down one flight of stairs (19 steps). These are not wheelchair accessible; patrons with limited mobility can use restrooms at the Renaissance Hotel, mezzanine level (7th Avenue and 48th Street).
A wheelchair accessible unisex restroom is located on the lobby level. Other restrooms are up 20 steps, between the Orchestra and Mezzanine. These are not accessible for wheelchairs.
The James Earl Jones Theatre provides at-seat service for drinks and refreshments.
How to Book
For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements.For further information, ticket bookings and assistance please call Shubert Audience Services at 212-944-3700 or email audienceservices@shubertorg.com.
Section Accessibility
Orchestra
The James Earl Jones Theatre Orchestra is completely step-free for all patrons. There are around seven wheelchair spaces at each performance, located in the back rows of the section. Each wheelchair space has up to three companion seats also available to purchase. A further five transfer seats with folding armrests are located at the sides and back rows of the Orchestra, with one companion seat next to each.
Mezzanine
The Mezzanine is located up two flights of stairs, with entrance to the section behind row H. Once in the Mezzanine, there are a further two steps down to each row, with handrails available for assistance.
There are three transfer seats available in row G, with a companion space next to each. The Mezzanine is not accessible for patrons using wheelchairs, and may not be suitable for those with very limited mobility.
Balcony
The Balcony is up three flights of stairs, with entrance to the section behind row F. There are a further two steps down to each row, with handrails available for assistance.
There are three transfer seats in the Balcony, located at the rear and close to the entrance in rows G and H. Each transfer seat has one companion seat available to purchase.
There are no wheelchair spaces in the James Earl Jones Theatre Balcony, and the section may be unsuitable for patrons with very limited mobility.
