Getting into the VenueThe Duke of York’s Theatre main entrance is situated on St Martin’s Lane and is step-free from street to foyer. The Box Office can be found in the foyer, alongside a cloakroom and accessible toilet. There is level access into the Royal Circle, in which there are 2 wheelchair spaces as well as transfers available. A drop-off point is adjacent to the entrance on St Martin’s Lane.
All sections of the theatre are signposted, including bars and toilets. Other levels of the auditorium, as well as bars, must be reached by stairs as there is no customer lift available.
Customer AssistanceThere is step-free access into the theatre, with front-of-house staff to assist with navigation. Transfers are available in the Royal Circle and staff are able to store wheelchairs either in the cloakroom or foyer for the duration of the performance.
Staff are able to assist with transfers, but it is advised that a companion is brought. An at-seat service is available, but the Duty Manager must be notified if this is required.
How to BookFor those who need special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Buy one get one free tickets are available for access patrons and a companion.
For further information, ticket bookings and assistance please call: 0844 871 7677 (calls cost 7p/pm) or email: firstname.lastname@example.org
The Stalls can be accessed via 23 steps down from the theatre foyer. There is no central aisle in the Stalls and this section is not recommended for those with limited mobility.
Extra legroom is available in aisle seats.
The Royal Circle is the most accessible section of the theatre, with level access from the foyer to Row C of the auditorium. There are 2 wheelchair spaces located at either end of Row C and transfers available at either end of Row D. There is no central aisle in this section.
Extra legroom is available in the aisle seats.
The Upper Circle can be reached via 23 steps up from the theatre foyer, with no central aisle.
Extra legroom can be found in aisle seats.