Getting into the VenueThe Victoria Palace main entrance is situated on Victoria Street. There is one 3cm step up through double swing doors from street to foyer. A drop-off point is located on Victoria Street. An alternative step-free entrance is to the left of the theatre on Allington Street, which leads directly to the rear of the Stalls auditorium.
All sections of the theatre must be reached by stairs, all of which are highlighted with handrails.
Customer AssistanceStaff are on hand to assist with navigation throughout the theatre and must be notified if customers wish to use the alternative entrance. Staff carry RADAR keys to access the adapted facilities.
Transfers are available to any aisle seat in the Stalls and wheelchair users must bring a companion. Staff are able to store up to 4 wheelchairs per performance. At-seat service is available for patrons who are unable to access the bars.
How to BookFor those who request special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Wheelchair users and their companions are eligible for significant ticket discounts.
For further information and accessibility booking, please call: 020 7834 1170 or email: firstname.lastname@example.org
The Stalls can be accessed via 4 steps from the main foyer. Alternatively, the rear of the Stalls can be accessed step-free via an entrance on Allington Street. There are 2 wheelchair spaces in the rear of the Stalls, with room for a companion. Transfer seats are available to any aisle seat.
Extra legroom can be found throughout the Stalls.
The Dress Circle can be accessed via 28 steps up from the foyer, with highlighted steps and handrails in place either side. Once inside the auditorium, there are a further two shallow steps separating each row.
Extra legroom can be found in Row L of the Dress Circle.
The Grand Circle is accessible via 75 steps up from the theatre foyer. This equates to 5 flights of stairs, with highlighted steps and handrails in place either side. This is a steep section and is not recommended for those with limited mobility.