Getting into the VenueThe Imperial Theatre is accessible step-free at 249 West 45th Street. Patrons can easily get to accessible seats in the Orchestra from the street through a series of double doors. These doors are either automatic or attended by ushers.
Five wheelchair spaces and around 16 transfer seats are available at every performance. Wheelchair designated spaces with up to three companion seats each are located in the Orchestra, along with nine transfer seats in the middle rows. A further three transfer seats are available in the Mezzanine and four in the Balcony, up two flights of stairs (23 steps).
There are no elevators or escalators at this venue.
Customer AssistanceA unisex wheelchair accessible restroom is located on the main level, by the inner lobby. Other restrooms are located on landings between the Orchestra and Mezzanine, up one flight of stairs.
At the Box Office, theater staff are able to assist patrons with picking up tickets. However please be advised that staff may be unable to assist with steps into or inside the theater. It is therefore advisable to bring a companion to the performance.
The Imperial Theatre provides at-seat service for drinks and refreshments.
How to BookFor those who require special assistance or wish to book access tickets, it is important to book in advance and notify the theater of any special requirements.
For further information, ticket bookings or assistance please call Shubert Audience Services at 212-944-3700 or email firstname.lastname@example.org.
The Orchestra is completely step-free for all patrons, with easy access from the entrance to the theater.
There are five wheelchair spaces in this section, across rows K, O and U. Each can be booked alongside up to three companion seats. Companion seats are usually next to the wheelchair space, but may be in adjacent rows.
A further nine aisle transfer seats with folding armrests are available across the Orchestra, in rows H, K, M, N, O and R, with the majority in the Right Orchestra. Each transfer seat has one companion seat next to it.