Getting into the VenueThe Majestic Theatre is accessible step-free from street level to the main lobby on 245 West 44th Street. Automatic doors take patrons to the ticket lobby, with ushers attending a second set of double doors into the inner lobby.
Step-free access is available to wheelchair designated seats as well as the front Orchestra up to row I. A number of aisle seats with folding armrests are available across the Orchestra (nine seats) and Rear Mezzanine (seven seats). Please note that the Rear Mezzanine has a steep rake and is therefore not advised for patrons with limited mobility.
The rear of the Orchestra and both Mezzanines are accessible by stairs only (51 steps to Mezzanine level), with a further two steps up to each row. Handrails are available everywhere except for the rear Orchestra and Mezzanine, where handrails are available on the far side aisles only.
There are no elevators or escalators at this venue.
Customer AssistanceBox Office counters are varying heights to accommodate patrons, with staff available to assist.
A wheelchair accessible unisex restroom is located on the Orchestra level. Other restrooms are up 42 steps (nine steps below the Mezzanine), and in the Lower Lounge, 19 steps down from Orchestra level.
Please be aware that staff are unable to provide assistance to patrons where there are steps into or inside the theater, so it is advised that you attend with a companion where possible.
How to BookFor those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theater of any special requirements. For further information, ticket bookings and assistance please call 212-239-6222 or email firstname.lastname@example.org
Specially designated wheelchair and companion seats are available step-free across rows B through D. Seven step-free folding armrest seats are spread across rows F through H. Please be aware that from row I, there are two steps up to each row, where two folding armrest seats are available in rows T and V. After row I, handrails are available on far side aisles only.
The Front Mezzanine is accessed by 51 steps across three flights, with a further two steps for each row. In this section handrails are only available on the far side aisles.
There are no transfer seats in the Front Mezzanine, and because of the number of steps up to and inside the section, patrons with limited mobility should exercise caution before booking.
The Front Mezzanine cannot be accessed by wheelchair users.
The Rear Mezzanine is accessed by 51 steps across three flights, with a further two steps for each row. In this section handrails are only available on the far side aisles.
Seven aisle seats with folding armrests are available across the Rear Mezzanine, although due to the steep rake and number of steps, the section is not recommended for patrons with limited mobility.
The Rear Mezzanine cannot be accessed by wheelchair users.