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Getting into the VenueThe Palace Theatre main entrance is 2 steps up from street level and leads directly into the foyer. An alternative, step-free entrance is available through double doors on Shaftesbury Avenue. This entrance leads to the Stalls, where accessible seating is available. Inside, there is a 3cm step and slight incline to the wheelchair spaces. There are four wheelchair spaces; Q3, Q28, V26 and V27. There is a drop-off point close to the Palace Theatre main entrance.
All sections of the theatre must be accessed by stairs, as there is no customer lift. There is seating available in the bars.
Customer AssistanceStaff are on hand to assist with navigation. Those who wish to use the alternative entrance must approach the main entrance and notify a member of staff, who will assist them. An at-seat service is available for patrons who are unable to access the bars. Staff must be notified if this is needed.
Transfers are available into any Stalls aisle seat and wheelchairs can be stored for the duration of the performance.
How to BookYou must call the Palace Theatre access line to book specialised wheelchair spaces. Access patrons and their companions will receive up to 50% off their tickets.
For further information and accessibility booking, please call: 0330 333 4815 or email: email@example.com
The Stalls can be accessed via 20 steps from the main foyer or 3 steps down from an alternative access door in the foyer.
Alternatively, there is a wheelchair accessible entrance on Shaftesbury Avenue, which has a 3cm step down and a gentle incline towards the seating.
Wheelchair spaces and transfers are available in the Stalls. Transfers can be made to any aisle seat and wheelchair spaces are located in Q3, Q28, V26 and V27. This section is recommended for those with limited mobility.
Extra legroom can be found in B3, B28, D2 and D29, as there are no seats directly in front.
The Dress Circle is accessible via 30 steps up from the main foyer, which makes the section inaccessible for wheelchair users. This section is not recommended for those with limited mobility.
Extra legroom can be found in aisle seats.
The Grand Circle is 56 steps up from the foyer and cannot be accessed by those with limited mobility.
There is limited legroom in this section.
The Balcony can be accessed via 77 steps up towards the auditorium. There is limited legroom in this section, and seating can feel narrow and cramped. This section is not recommended for those with limited mobility or a fear of heights.