For detailed accessibility information, click a section
Getting into the Venue
The Palace Theatre main entrance is 2 steps up from the street and leads directly into the foyer. An alternative entrance is available through double doors on Shaftesbury Avenue, which leads to the Box office. This entrance also leads to the Stalls, where accessible seats are available. To access the Stalls, there are 3 steps down to the seating, as well as a slight incline that leads to wheelchair accessible spaces. There is a drop-off point close to the Palace Theatre main entrance.
All sections of the theatre must be accessed by stairs, as there is no customer lift. There is seating available in the bars.
Staff are on hand to assist with navigation. Those who wish to use the alternative entrance must approach the main entrance and notify a member of staff, who will assist them. At seat service is available for disabled patrons who cannot access the bars. Staff must be notified if this is needed.
Transfers are available into any aisle seat. Those who wish to transfer must bring a companion, but staff are available to assist. Wheelchairs can be stored for the duration of the performance.
How to Book
You must call the Palace Theatre access line to book specialised wheelchair spaces. Wheelchair users and their companions will receive up to 50% off their tickets.
For further information and accessibility booking, please call: 0330 333 4815 or email: firstname.lastname@example.org