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Shaftesbury TheatreLondon

Shaftesbury Theatre, London - The Home of & Juliet

About the Shaftesbury Theatre

Note: After the close of Motown, some changes were made to the layout including the removal of the gangway in front of Row M, meaning older reviews may be slightly inaccurate.

The Shaftesbury Theatre was designed by Bertie Crewe and opened as the New Prince's Theatre in 1911. It was the last theatre to be built on Shaftesbury Avenue. After hosting a number of Broadway transfers, the ceiling collapsed during a performance of Hair in 1973, forcing the long-running show to close after just under 2,000 performances. The theatre went under a major refurbishment in 2006, and upon reopening it has hosted Hairspray, Flashdance, Rock of Ages and Motown the Musical amongst many more.

With a seating capacity of 1,400, the Shaftesbury Theatre is a mid-sized venue split across three levels. The front Stalls are split into two sections, with the two aisles in the rear Stalls splitting the back into a further three. The Royal and Grand Circles suffer from some sight-line problems in certain rows which causes the back of the stage to be obscured.

Plan your visit

Doors open at the Shaftesbury Theatre around one hour before the show is due to begin. The Box Office opens from 10am on Monday-Saturday.
There is no strict dress code for a show at the Shaftesbury Theatre. If you're heading to a show as part of a special occasion, then feel free to dress to impress. Other patrons may choose to wear something more casual and comfortable.
Yes, the Shaftesbury Theatre auditorium has air-conditioning.
No, there are no cloakroom facilities at the Shaftesbury Theatre, so patrons are encouraged to avoid bringing large bags and suitcases with them to the theatre as they are unable to accommodate them. Stasher is a luggage storage company in London where you can store your bags in a range of approved shops and businesses for a small fee. There are several Stasher locations within a few minutes walk of the theatre.
As you enter the Shaftesbury Theatre, security staff will undertake bag and ticket checks. Patrons are encouraged to arrive early to allow plenty of time.
Yes, booster seats are available free of charge for small children. If you require one, just ask a member of the front of house team when you are in the auditorium.
There are five bars in the Shaftesbury Theatre serving all three levels of the auditorium. Patrons can purchase a range of alcoholic and non-alcoholic beverages, as well as snacks, ice cream and confectionery. The bars are closed once the show starts and reopen for the interval.
Located at the north end of Shaftesbury Avenue, there is a range of restaurants and pubs available within a short walking distance. Sample a Korean barbecue at SuperStar BBQ, or the exotic flavours of Brazil at Cabana, both of which are just a five-minute walk away from the theatre. If you're looking for pub food, try The Angel or The Plough, both less than a 10-minute walk away.
The Travelodge Covent Garden is less than a five-minute walk away from the Shaftesbury Theatre and perfectly located for exploring London's landmarks in the West End and further afield. To make your trip extra special, why not stay at the SACO Covent Garden, which is just a 10-minute walk away. This hotel has great amenities and is situated in the heart of the West End.
The Shaftesbury Theatre opened in 1911 and was designed by architect Bertie Crewe. It was the last theatre to built on Shaftesbury Avenue, one of the most famous streets of theatres in the world. Despite heavy bombing in the area during World War II, the theatre remained open for most of the war, programming comic and musical revues to provide an evening of escapism for the local residents. In recent times, the Shaftesbury Theatre is primarily used to stage large-scale musical theatre shows.

Help booking tickets

Tickets are held at the box office for collection on the day of your performance. Patrons should try to arrive as early as possible to avoid queues and allow enough time to enter the auditorium. Please ensure you bring your confirmation email and a form of ID.
The Shaftesbury Theatre box office is open from 10am until 7:30pm on Monday-Saturday for in-person bookings and collection.
The Shaftesbury Theatre box office can be contacted directly on 020 7379 5399.
STAR (Society of Ticket Agents and Retailers) are the industry body that regulates the sale of London theatre tickets. When booking from a company you can check their ticket seller database to see if they are registered and conforming to STAR practices. When buying online, you should also check for the padlock in your browser URL bar to ensure the connection is secure.
For large group bookings (10+), such as school groups or corporate trips, drop us an email at with the performance date and number of tickets, and we'll get back to you as soon as possible. For smaller groups we advise selecting a production and booking online.
The London Palladium's 1,300-capacity auditorium, along with its array of bars, suites and VIP rooms are available for private hire. For full details of pricing and what the theatre can offer, please email
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