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Getting into the Venue
There is step-free access to Her Majesty’s Theatre main entrance on Haymarket, which leads directly to the foyer and Box Office counter. An alternative entrance is available via a second exit door on Charles II Street. This entrance has direct access to the Stalls from street level, over a gentle slope to the rear right of the Stalls and to wheelchair spaces.
All sections of the auditorium must be accessed by steps, as there is no customer lift. Staircases have handrails and some steps are highlighted.
The Stalls are recommended for wheelchair users. Wheelchair spaces are accessible via the alternative entrance on Charles II Street. There is a gentle slope towards the rear right of the Stalls, where there are 4 wheelchair spaces available. Spaces are located in Row S.
For those who wish to use the alternative entrance, the Theatre Manager must be notified upon arrival to the theatre. Staff will then lead customers to the accessible entrance on Charles II Street.
An Usher will be dedicated to access patrons, who can assist with any requirements. An at-seat service is available for those who cannot leave the auditorium during the interval. Those wishing to transfer into fixed seating are advised to bring a companion. Transfers are available to any aisle seat in the Stalls. Staff are able to store wheelchairs for the duration of the performance.
How to Book
For those who require special assistance or wish to book wheelchair spaces, it is important to book in advance and notify the theatre of any special requirements. Discounted tickets are available for access patrons and one companion, with the price depending on the show.
For further information, ticket bookings and assistance please call: 0844 421 4648 (calls cost 7p/pm) or email: email@example.com or firstname.lastname@example.org